Evaluate customer service operations and customer satisfaction

Evaluate customer service operations and customer satisfaction - Processes ()


generated_by	build_archi_xml.py::gen_process_context_view
generator_path	pedro/capabilities/build_archi_xml_assign/build_archi_xml_assign.py
run_at	2026-10-19T19:14:15
view_type	capability_processes


Manage Customer Service
Evaluate customer service operations and customer satisfaction
Measure customer satisfaction with products and services
Measure customer satisfaction with products and services - Context
Evaluate and manage warranty performance
Evaluate and manage warranty performance - Context
Measure customer satisfaction with customer problems requests and inquiries handling
Measure customer satisfaction with customer problems requests and inquiries handling - Context
Measure customer satisfaction with customer complaint handling and resolution
Measure customer satisfaction with customer complaint handling and resolution - Context
Evaluate customer service operations and customer satisfaction - Context
Plan and manage customer service contacts
Manage customer service problems requests and inquiries
Manage customer service problems requests and inquiries - Context
Manage customer complaints
Manage customer complaints - Context
Plan and manage customer service work force
Plan and manage customer service work force - Context
Plan and manage customer service contacts - Processes
Service products after sales
Manage supplier recovery
Manage supplier recovery - Context
Service products
Service products - Context
Service products after sales - Processes
Develop customer care customer service strategy
Define warranty offering
Define warranty offering - Context
Develop customer care customer service strategy - Processes
Manage Customer Service - Processes
Develop and Manage Business Capabilities
Manage business processes
Manage process performance
Manage process performance - Context
Manage business processes - Processes
Develop and Manage Business Capabilities - Processes
Deliver Services
Deliver service to customer
Complete service delivery
Complete service delivery - Context
Deliver service to customer - Processes
Deliver Services - Processes


Warranty Performance Report	Evaluate and manage warranty performance	Define warranty offering
Problem Handling Satisfaction Scorecard	Measure customer satisfaction with customer problems requests and inquiries handling	Plan and manage customer service work force
Complaint Resolution Satisfaction Report	Measure customer satisfaction with customer complaint handling and resolution	Manage customer complaints
Inquiry Resolution Record	Manage customer service problems requests and inquiries	Measure customer satisfaction with customer problems requests and inquiries handling
Complaint Resolution Record	Manage customer complaints	Measure customer satisfaction with customer complaint handling and resolution
Supplier Recovery Report	Manage supplier recovery	Evaluate and manage warranty performance
Service Completion Report	Service products	Measure customer satisfaction with products and services
Warranty Terms and Conditions	Define warranty offering	Evaluate and manage warranty performance
Customer Handling Performance Report	Manage process performance	Measure customer satisfaction with customer problems requests and inquiries handling
Customer Interaction Record	Complete service delivery	Measure customer satisfaction with customer problems requests and inquiries handling